Vivint Authorized Retailer St. Paul
Smart Security Specialists -- Your Vivint Authorized Dealer Covering St. Paul & Entire Twin Cities Metro Area

What should you do if your St. Paul home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family members – against the many risks you could face, like theft, fire, and carbon monoxide leaks. Although your home might be ready, that doesn’t necessarily mean you are. Do you understand what to do if your St. Paul home alarm system goes off? The blasting of an alarm can be jarring, bewildering, and may cause panic. Your best option is to stay composed and abide by these simple tips.

Actions to Take When Your Home Alarm System In St. Paul Sounds

It’s a situation nobody desires to face, but it’s also why you ordered a home alarm system from the outset. You’re woken up from a deep sleep with the distinct sounding of an alarm after a security sensor has been activated. So what should you do?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is blasting, and your heart is racing. But keeping a cool head is the optimal way to appraise what’s going on. Avoid the urge of trying to deal with the emergency on your own but instead let your monitoring experts and first responders do their job.
  2. Take care of your loved ones. Your primary concern should be your loved ones and getting them to safety. In the case of a intrusion, this might include going to a predetermined safe room as far away from access points as possible. Chances are your alarm already frightened away the intruder, but it’s always wiser to be safe than sorry. If there’s fumes or a blaze, you need to leave your residence immediately.
  3. Remember your smartphone. Nowadays, almost all individuals take their cell phones constantly with them, but you might neglect to take it during an urgent situation. Try to remember it. You’ll be able to stay connected with your monitoring specialists and get notifications through your home security app.

Connect With Your 24-hour Monitoring Specialists

The moment your home alarm system in St. Paul goes off, your round-the-clock monitoring specialists will instantly act. Their first step is to verify your alarm, and that involves reaching out to you. The protocol they abide by depends on the kind of emergency. For instance, when a medical emergency is initiated, one attempt will be made to contact you before first responders are dispatched. If you’re dealing with an intrusion - the most common kind of event - a monitoring specialist will follow these procedures to reach out to you:

  • An attempt will be made to contact you through the central command panel. You will usually be requested to provide a passcode.
  • If that effort is not successful, a call is attempted to your main contact number.
  • An alternate number or your first contact person is called next.
  • If you still can’t be reached, nearby law enforcement officers are deployed.
  • Your monitoring specialists will follow up with you again after the proper authorities are notified.

If you're not in a situation where you can interact with the monitoring team, that’s OK. Support will still be sent even if you're not able to substantiate the emergency.

Prepare for any situation with a Vivint home alarm system in St. Paul

Get prepared for any emergency with a contemporary home alarm system in St. Paul from Vivint. Dial (651) 240-6686 to begin the customization of your home’s protection today.